Shipping & Refund Policy
To be entitled to a return, the item must be in the exact condition, the same way the customer received it and must be in its original packaging.
Customers requesting for return must submit their request within five business days after receipt of an order.
Customers whose items get damaged due to shipping will have funds credited to their account.
REFUND IS ONLY PERMITTED ON REGULAR PRICED ITEMS, ABSOLUTELY, NO REFUND IS ALLOWED ON SALE ITEMS.
*ALL REPAYMENTS WILL BE ISSUED IN THE FORM OF STORE CREDIT OR GIFT CARD ONLY.NO CASH REFUNDS*
Return Shipping Cost
The customer is responsible for paying any shipping fees in either way, with no exception.
Refundable Shipping Cost
The customer is responsible for paying for any shipping fees in either way with exception to an item that is re-shipped due to damages on our part.
No exchanges are allowed. However, customers whose item(s) gets damaged due to our error can request for a replacement for the exact item ordered upon receipt of the damaged item. We will issue credit for the purchased amount in situations whereby the returned item is out of stock.
International Order Policy
nikipet.com is not responsible for any limitations, duties, taxes and any other fees or whatsoever from any country. It is the customer responsibility to check any restriction before placing an order.
Please be advised that you are allowed to cancel an order during processing time. No cancellation is allowed once we ship an order. Also, customers must pay attention to the delivery time before completing an order, any cancellation due to late delivery will delay your refund.
Please feel free to email us at firstname.lastname@example.org for any questions or concerns. We appreciate your business with us.